The customer management software is a complete, reliable, and easy-to-use tool, the main purpose is to save your time and productivity, thanks to daily monitoring and numerous features. For example, your business management software:
All this information is therefore stored in the same place and can be easily shared by different users. This data pooling saves companies considerable time and makes it possible to standardize processes for greater clarity while benefiting from useful information to control costs. An ERP, therefore, contributes to the better competitiveness of your structure.
Namely: to be qualified as “Integrated Business Management Software”, an ERP software solution must cover at least two fundamental principles which are as follows:
We will talk about the new business management software that is released by Cybexo. The name of this business management software is EXO Help Desk. Recently, EXO Help Desk launched some new features in the software for better customer services.
Exo Help Desk customer care software is now facilitating with a new feature live chat feature. Now you can add a simple piece of the live chat function to your website, and your customers can easily approach you from your website. The live chatbot will redirect the customer’s message in your EXO Help Desk software. It means your Help Desk agents can easily resolve the issues of customers through a single platform.
Each agent can now communicate with any other agent using EXO Help Desk where the agent can assign customers’ queries to other agents as well. This will release the workload from individuals and improve overall working efficiency.
Agents can set bot messages for general queries by analyzing the stats that are given in EXO Help Desk. More on, agents can create the complete process of any query in the knowledge base of the EXO Help Desk.
Improved business solutions and live chat environment feature ultimately increase team collaboration and working efficiency. Exo Help Desk is providing a free trial version without any cost. You can avail free trial of the EXO Help Desk with full of features. Here is the link to access the EXO Help Desk where you can signup only once.
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